|
Issue Resolution or 'Break Fixing' |
The most common need - the machine is not doing what it should be doing....or when it should be doing it.
Diagnostic methodology is a skill, not a 'learn by rote' ability. This troubleshooting ability is the measure of a good engineer and for the
geek, it's the fun part of the job. It must also be coupled with honesty. Sometimes a fix is relatively simple, but just not obvious to the user.
Our attitude is: if a machine is working well, we will not tell you it isn't - and vice versa. Pure and simple. Also, when looking at a dead or dying machine, we will not advise you to
spend money needlessly on resurrecting it if it's uneconomical. We find the answer first and then give you
the best advice on how to proceed.
IT@Home are unique as we have strong experience with both PC and MAC hardware and operating systems. |
|
|
Installations, Migrations and Integrations
|
- Ever bought a new PC or laptop, plugged it in and thought "Ok, so what do I do NOW and how do I get the stuff from my old machine across"?
- Ever bought a new peripheral, plugged it into your computer, followed the instructions......and it STILL won't go?
- Ever wanted to synch your phone with your computer, link one computer with another or link up yourcomputer to your TV and the instructions someone gives you make no sense?
From the little issues to the big ones, we can sort them out for you. Likewise, we know the tips and tricks with integrating the old technology with the new and will happily help you get the most out of your setup. We will make all the pieces fit together and work with you using Plain English, not Technobabble. |
|
| General Consultation |
- What should I spend on a new machine?
- What should I look at when choosing an antivirus / antispyware product?
- I have two machines but only one can get to the internet at a time
- I want to share information with other
machines in the house or maybe have one central storage point for all
data to make backups easier
- What type of printer or broadband modem is best for what I want to do?
- What is a wireless network, and why would I want one anyway?
- How do I watch the video clips that I downloaded (to my computer) on my television?
IT@Home can
answer any questions on what is possible for your home network. No
question is too hard and NO question is ever trivial. It's what YOU
want your machines to do that matters
|
? |
| Backups and Restoration |
What is currently being backed up? What NEEDS to be backed up? Do you HAVE a backup?
Basically, we can
discuss what will you need back if your hard drive gives up and where we
can store it in the mean time. The backup can be automated or run on
an ad hoc basis (or both) - whatever suits your computing style. More
importantly, it will be set up so that things are easy to get back when
it all goes wrong.
A wise person once said "An ounce of prevention is worth a pound
of cure" and it is much easier to get information back from a backup than
it is from a failed hard drive. There are a few easy and very low cost
options for a backup solution. Which one is suitable for your needs
will be dependent on how much information there is to store and how it
is likely to grow over time.
Allow IT@Home to come up with a peace of mind solution for you - you won't regret it. |
|
|
Planning Ahead |
- How much hard drive space do I have left and how much will I need in the future?
- Is my flash drive / external backup hard drive going to be big enough?
- I have two PCs, two smartphones, an iPad and a TV that need to access all these files on this laptop that I sometimes take out with me. What's the best idea to make this work?
Also think about:
- How many wired and wireless devices are on your network now?
- How quickly is this likely to change?
These questions (and
others) can be discussed and answered to ensure you get what you need
from your computer or network - now and in the foreseeable future. |
|
|
Network Security and Hardware Integrity checks |
IT@Home can perform checks on (any or all of) your
- Computer hardware
- Operating system(s)
- Computer and network / internet security
- Applications
- Backup
- Internet connection
- Home network (including wireless)
to ensure all is running as it should
be and provide peace of mind. Think of it as a current Warrant of
Fitness on all your computer bits |
 |
